Refund Policy

Purify MD — Refunds & Replacements

The terms that decide whether you should order at all are stated above the line, before you pay — not further down, and not after.

Before you order

Read this half first — it is the half that decides

  • All sales are final. We do not issue refunds.

    This is the whole of it, and it is stated here rather than buried, because it should change how you decide rather than how you feel afterwards.

    Our product research team invests substantial time in selecting what we carry, choosing products that reflect current market demand, trends, or proven popularity. That work happens well before anything reaches the site.

    Operating a small business carries significant costs. We therefore entrust our customers with researching a purchase thoroughly, and confirming the product suits their needs, before ordering.

  • Read the product page as the specification it is

    We work to make the product information on our website exhaustive of what a customer needs in order to decide whether to proceed — and to not proceed, where they think our product is not the one they are looking for, or does not meet their needs.

    If a detail you need is not on the page, ask us at support@purifymd.com before you order. That question is always cheaper than the alternative.

    Please note

    Our products are food supplements. They are not intended to diagnose, treat, cure or prevent any disease, and nothing on this site has been evaluated by the Food and Drug Administration or the MHRA. If you take prescription medication or have a medical condition, speak to your doctor before ordering — that is a conversation to have before you pay, because the terms above apply once you have.

  • You will never post anything back to us

    There is no return address, no return label and no restocking fee, because there are no returns. Where you are owed something under the half below, it is sent to you — you are not asked to package anything up.

After you order

Two situations get a free replacement. Here they are.
  • Situation one

    A completely different product arrived

    If you receive an item that is not the one you ordered, we send a free replacement on the same shipping speed used on your original order. You keep the item that arrived; there is nothing to send back.

    Send three photos from different angles of the item you received, to support@purifymd.com, with your order number and the address you ordered with. Three angles is what lets us process the replacement on the first reply rather than the third.

    • Replaced You ordered astaxanthin softgels and received a different supplement entirely. You ordered one product and received another.
    • Not replaced You ordered a 60-count bottle and feel the softgels look smaller than expected. You ordered the product and, having taken it, feel it is not working for you.

    In the second pair the correct item arrived. That is the line, and it does not move.

  • Situation two

    The order never arrived

    Items not received after 30 days are eligible for a free replacement, again on the same shipping speed used on your original order. No photographs are needed for this one.

    The 30 days run from your purchase date. Standard delivery is 7 to 20 business days in the US and 10 to 25 business days internationally, and quiet tracking inside those windows is normal — the shipping policy has the detail.

  • The one exclusion

    Tracking says delivered

    Shipments showing as delivered on the carrier's own website — USPS or Canada Post, for example — are excluded from the 30-day replacement above. Once a carrier records a delivery, the parcel has passed into their hands rather than ours.

    Parcels marked delivered are commonly held at the branch, left with a neighbour, or placed somewhere at the address. Take the tracking number to your local post office first. If they cannot account for it, tell us what they said.

    Which is why

    A tracking page reading “delivered” sends you to the post office rather than to us. It is the one case where we genuinely cannot act on your behalf.

  • Before it ships

    If you need to cancel, email us straight away

    Write to support@purifymd.com with your order number as soon as you know. Orders ship within 1 to 5 business days, so the sooner the message reaches us, the better the chance it is still with our team rather than the carrier. Once a parcel has been handed over it cannot be recalled, and the terms above the line then apply as written.

  • What you hear from us

    We read and answer every message. Where a claim is approved you receive a fresh order confirmation, then a tracking number once the replacement leaves us.

The whole policy, in seven lines
Refunds issuedNone
Items you post back to usNone
Situations that get a free replacementTwo
Photos we ask for — wrong itemThree
Photos we ask for — never arrivedNone
Days before a missing order is replaced30 days
Replacements once tracking reads deliveredNone

Anything here unclear, or a situation it does not cover: support@purifymd.com, with your order number. Delivery windows and what to do while you wait are in the shipping policy.

Marta Sowinska

Customer Care Lead — Purify MD®
Shipping policy Track order Contact